Return & Refund Policy
At Khobzah w Fakhaara, we are committed to delivering high-quality food and excellent service. Customer satisfaction is our top priority, and we strive to ensure every order is prepared with care and attention.
Returns & Replacements
Due to the nature of our food products and health & safety regulations, we do not accept returns once food has been delivered or picked up.
However, if there is an issue with your order (such as a missing item, wrong item delivered, or a quality concern), please contact us immediately — within 1 hour of receiving the order — and we will do our best to resolve the matter. This may include:
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Replacing the incorrect item
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Delivering a missing item
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Offering a voucher or partial refund in special cases
Eligibility for Refunds
Refunds are only issued in the following situations:
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The order was not delivered at all
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The order was cancelled by the restaurant before preparation
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A confirmed error on our side (e.g., major quality issue or wrong item)
Refunds will be processed to the original payment method within 3–7 business days, depending on your bank.